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Becoming Hyster FleetSmart

By Trucktruth.com, May 27th, 2009

Deploying a single-source fleet management solution for lowering operating costs and improving productivity

Hyster FleetSmart is …subscribing to centralized fleet maintenance and analysis programs to effectively maintain, monitor, and optimize your material handling fleet.

Hyster FleetSmart is…relying on a web-based Fleet Management software to generate the greatest cost-savings potential for you.

Hyster FleetSmart is…taking advantage of value-added parts and service programs to deliver best-in-class fleet maintenance at the lowest possible cost.

Hyster FleetSmart is…maximizing productivity by relying on a strong and experienced dealer network to efficiently service and support your fleet.

Hyster FleetSmart is…tailoring a Fleet Management Package that is right for you.

Value-added Services to tailor a Hyster FleetSmart program that best fits your material handling operations

A National Fleet Maintenance Agreement, Several options, one affordable solution
A wide-array of parts and service programs to save you money through cost compression and improved productivity.

Full Maintenance

• A comprehensive Maintenance Plan

With Full Maintenance, coverage typically includes all parts and service cost for both scheduled and unscheduled maintenance.  Arrangements can be made to bill you for Full Maintenance service at a fixed monthly cost or by run time hour.  Some coverage exclusions may apply.

Power by the Hour

• Power by the Hour Full Maintenance Service plan

If your asset utilization varies from month-to-month, then you may want to consider our Full Maintenance Power-By-the-Hour plan.  With “Power-By-the-Hour???, you can be assured that each lift is being maintained in accordance with recommended scheduled hourly intervals, and should an unscheduled breakdown occur, it can be covered in a Full Maintenance Plan. At the end of each month, a device on the truck will remotely transmit the number of hours used from the truck and only bill you based on the actual hours used.

Time & Material Services

• The added flexibility of paying for each service

Some customers would rather pay for service by labor hour and parts replacement.  A time and material plan provides you the alternative to pay for worked performed on each asset.  There is no fixed monthly cost for a time and material service plan.

Maintenance Assurance

• Reduce those unexpected  repair bills

This type of maintenance program focuses on reducing surprise service bills so you can focus more on your core business and less time explaining unscheduled downtime and unbudgeted expenditures.  One of the best opportunities for you to reduce unscheduled downtime and costly repairs on your fleet is to subscribe to a maintenance program that offers both sound periodic maintenance service coupled with additional parts and service coverage at a fixed monthly cost.

Customized Periodic Maintenance

• Improve the reliability of your fleet

With a sound periodic maintenance plan, you can minimize unscheduled downtime and help prolong the effective life of your fleet.  Based on each assets application, usage, and operating environment, you can customize PM programs to help ensure your fleet is operating at peak performance at the lowest cost possible.

Aftermarket Parts programs

• For all makes of equipment

Hyster FleetSmart dealers have immediate access to over 2 million part numbers to help support their wide-range service capabilities.  Through an all makes program, you have access to the parts that keep your equipment up and running.  From aerial work platforms & man-lifts, to personnel carriers, to sweepers, and yes, nearly every lift truck brand you can name.

Service for All Makes of Equipment

• Hyster FleetSmart technicians have the experience you’re looking for

As single-source service providers, FleetSmart dealers hire only the best technicians. They typically have the skills and experience to efficiently repair other makes of equipment to keep your downtime to an absolute minimum

Extended Warranty Coverage

• Added protection at a fraction of the cost

An excellent service coverage program that can complement any time and material or Full Maintenance service plan.  Coverage can extend to 5 years or 10,000 hours and helps protect against costly repairs.

Fleet Parts Pricing

• Best available pricing on all makes of equipment

As a Hyster FleetSmart customer, you should automatically receive preferred parts pricing.  Depending on the size of your fleet, this could represent additional savings in the hundreds of thousands of dollars.

Preferred Labor Rates

• Why pay more for Best in Class Service?

As a Hyster FleetSmart account, you are eligible to receive special labor rates.  These Preferred rates are exclusive to FleetSmart customers and combined with all makes parts support, gets you well on your way to maximizing productivity at the lowest possible cost.

Centralized Billing

• Minimize invoices and Administrative costs

Recent surveys indicate this can range anywhere from $25 to $90 per invoice.  A centralized billing process is a streamlined approach utilizing the latest software technology to effectively manage your account.  By minimizing the number of invoices you process on a monthly basis, you can save you thousands of dollars each and every year.

Fleet Web Portal Access

• Reports and savings at your fingertips!

Rely on the most innovative software to help effectively manage your fleet. Through a secured, web site, FleetSmart customers can view such data as hour meter readings, equipment inventory, and maintenance history to name a few.  A user-friendly customer web portal should provide you 24/7 access to important up-to-date information on your fleet.

Basic Fleet Reporting
With Hyster FleetSmart Maintenance software, you can easily export basic data such as equipment inventory, maintenance history and work order summary by s/n.  These basic reports can make it easy for you to track and report maintenance cost for each asset.

Enhanced Fleet Reporting

• Identify costs per hour and utilization history

In addition to Basic Reports, you can also export more detailed reports such as cost-per-hour and utilization.  With enhanced fleet reporting, you can make more intelligent decisions such as most effective and economical placement of assets.

Dedicated Program Manager

• On-demand access to someone who is there to help

To provide you the personalized service you deserve, Hyster FleetSmart customers have access to dedicated Program Managers.  These Program Managers are the most knowledgeable about your account and are there to support your every need.

Centralized Service Dispatching

• Access to a dedicated toll-free 24/7 service hotline or web-based call center

If you’re looking for a single point of contact for service requests, then you’ll want to take advantage of a centralized dispatching service.  Through a centralized Hyster FleetSmart dispatching service, service calls can be accepted from all your locations and personally dispatched to a technician at the touch of a button.

Threshold Repair Management

• Eliminate those surprise repair bills

For those customers who elect to have repairs performed on a time and material basis, they can also elect to be notified should a repair estimate exceed a dollar threshold amount.  The customer can then decide whether to have the service performed or request alternative solutions.  A dollar threshold is typically determined with the assistance of a Program Manager.

Value-Added FleetSmart Programs & Services

Survey & Analysis

• Maximize savings through Fleet optimization

An essential first step for optimizing your material handling fleet.  Customer’s typically lack this valuable information yet find it difficult to make intelligent decisions without first having a survey and analysis performed.  Identifying maintenance costs, vintage of assets, actual usage, and condition of each asset are just some of the basics that can analyze.

Operator Training

• Reduce the risk of injuries and accidents

It is an OSHA requirement that all lift truck operators receive the proper training and certification to help ensure they can safely operate a lift truck.  The training is not only truck specific, but site specific as well.  A Hyster FleetSmart Management provider, in conjunction with its supporting dealer network, can provide the proper training for your operators to minimize any risk of injury or accidents.

Web Access to Technical Parts Manuals

• Identify part numbers at the click of a mouse!

This value-added tool can be an asset for those customers who are contracted to have service performed by technicians on staff.  With this access, customers should be able to view, at the touch of a finger, all parts data by serial number.

Technician Training

• Do your technicians have the proper skill set?

Some customers have contractual obligations with in-house maintenance technicians.  In those situations, a FleetSmart dealer can offer technical training classes to help ensure your in-house technicians have the skill set to efficiently service lift trucks.

Basic Fleet Telemetry

• How do you retrieve hour meter readings?

The retrieval and subsequent logging of hour meter readings can be a laborious task. Hyster FleetSmart is equipping your assets with a device that can remotely retrieve hour meter readings on a daily basis and automatically transmit them to a web site for viewing or exporting.

Enhanced Fleet Telemetry

• Real-time, 2-way access and communication with your fleet and operators
• Additional improvements in productivity and downtime

One approach for Wireless Fleet Management is a RFID-based wireless architecture that provides remote, automated, cost-effective fleet management of lift trucks, man-lifts, and other industrial equipment.  The advanced radio frequency (RF) architecture is custom-designed for cost and functionality needs of industrial fleet management.  From OSHA checklists to system monitoring, to location tracking, a wireless Fleet Management solution can maximize productivity and further optimize your fleet size.

RFID-Warehouse Management Integration

• Cost-effective solutions to streamline and automate warehouse processes

Technology-based solutions continue to help improve operational efficiencies and drive costs out of a customer’s operation.  Equally as important, is the ease of integration of RFID hardware into existing warehouse management systems.  From forklift mounted computers, scanners, and readers, to handheld scanners, Hyster FleetSmart is using wireless mobile computing options to solve data collection problems.

Battery & Charger Maintenance program

• Lower the operating cost of your motive powered vehicles

One of the most effective methods to maximize productivity on motive powered vehicles is to have your batteries and chargers on a sound maintenance program.  Results have shown that an effective maintenance plan can also extend the life of your battery and charger up to 25% thus saving you money in the long run.

Attachment Maintenance

• Expand your coverage to include special attachments

To help reduce unscheduled downtime, it is recommended that special attachments are set up on a regularly scheduled maintenance plan.  A Hyster FleetSmart dealer network has years of experience in helping prolong the life of various types of front-end attachments.

Fleet Financing/Leasing Programs

• Economical alternative to purchasing

Whether you are acquiring 1, 5, 10 or an entire fleet of lift trucks, a Hyster FleetSmart capital solution provider can offer leasing programs to meet your needs including convenient, flexible and economical alternatives to an outright cash purchase. From ownership type lease arrangements to true lease options that address tax and financial reporting concerns.

Rental & Loaner Programs

• Help safeguard productivity

To help ensure you are able to quickly respond to spikes in your material handling requirements, a Hyster FleetSmart dealer network can provide you what you need from their rental fleet inventory.  In addition, should a lift truck experience unscheduled downtime for an unacceptable length of time, a loaner can be provided to you.